Shipping & Returns
BEAUTSY sends all its packages filled with Beautsy goodies via PostNL. As soon as your order has been shipped, we will send you an email with your Track & Trace code, so that you can track your parcel. Have you still not received your package after 5 working days? Please contact us.
BEAUTSY offers a refund scheme for unopened products that are returned to us within 30 days of receipt, on the condition that they are in their original condition. This means: the product seal is unopened and the products are unused and not broken. If you return your product after 30 days from the date of receipt of the order, we will unfortunately not be able to process a refund. After receiving your Beautsy package, check it carefully for any missing or damaged products. In the event of missing or damaged products, please contact Beautsy within 72 hours. For hygienic reasons, Beautsy cannot offer a refund for goods that have been opened or used, unless they are defective.
ALL OF OUR PROMISES
Not satisfied with your product? Or is it broken? That's annoying. And we're going to do something about it, promise!
- Send your unopened product(s) back in their original packaging. You will receive the entire purchase price and the shipping costs back. Use the Beautsy shipping box to return your products. The costs of the return shipment are for you.
- You have 30 days to send your product back.
- Do you want to exchange a product? Exchange your unopened product for free. Use the Beautsy shipping box to exchange your products. After receipt, we will ship your new product within three working days.
- Product damaged or broken? Please contact Beautsy within 72 hours of receipt.
- Money back? The entire purchase amount will be refunded within 30 days of receipt.
- Unfortunately, for hygienic reasons, we are unable to offer a refund on products that have been opened.
- REQUEST FOR A RETURN CODE
Not satisfied with your product? That's annoying! Request a return code by sending us a message via My account. This way we have direct access to your products and order number. Of course you can also send an email to[email protected]. If you request a return code, please give us your order number and the items you would like to return. If you can't figure it out, you can of course always call us. Returns without a return code can not be processed.
- RETURN OF YOUR PRODUCTS
As soon as you've received your return code, send the products you want to return to Beautsy. We will send you an email with all return instructions and your return number. Pack the products in the same or similar packaging. Attention! Pack the products carefully so that they cannot be damaged. The products are your responsibility until the return package is received by Beautsy. Beautsy is not liable for lost return packages.
Simon Stevinstraat 33H
1097 BX Amsterdam
All returned products are carefully examined by Beautsy upon receipt. You will receive your refund via the original or agreed payment method, normally within 5 working days, but no later than 30 working days after the returned products have been received.
If you wish to return all the products in your order, a refund for the products and the shipping costs, if applicable, will be refunded to you.
If you wish to return one or more items from your order, we will only refund the purchase price of the products you are returning. The shipping costs for your order will not be refunded.
The shipping costs for the return shipment are always at your expense, regardless of the number of items you wish to return.